As we do not charge for creating a memorial  on GoneTooSoon we rely on donations and the generosity of our volunteers giving us their time for free to enable us to keep the website running.

One of the most popular ways of making a donation towards the running costs of GoneTooSoon is to become a GoneTooSoon Sponsor or to buy GoneTooSoon Credits.

Should you wish to make a one-off donation towards the costs of running and improving GoneTooSoon, you may send a cheque, postal order or international money order made payable to GoneTooSoon and post it to:

GoneTooSoon
1 Commercial Court
Briggate
Leeds
LS1 6ER

If you think you can assist us in any other way or have suggestions for improving the site please use the same contact details as above.

GoneTooSoon relies on the donations of members to cover its operating costs. Many of our members regularly help support GoneTooSoon, either by purchasing GoneTooSoon Credits to leave memorial gifts, or through the occasional donation. Becoming a GoneTooSoon Sponsor means that you can help with our costs by making a regular donation of £3 every month.

To say thank you to all those who beomce a GoneTooSoon Sponsor, we'll give you a few extra site benefits that include:

3 GoneTooSoon Credits to use to leave memorial or user gifts each month

You can upload up to 10 mp3 files to each memorial you create (normally limited to 1 mp3 file a memorial)

You can add YouTube videos to your memorials

Advert free - you will never see a 3rd party advert on the site

A friend indicator - to see when your GoneTooSoon friends are online

A Sponsor badge will always appear next to your name

Choose from several themes made especially for your garden

Add a music player and upload music to your garden

To find out more about becoming a GoneTooSoon Sponsor and to see the different ways you can pay, please visit www.gonetoosoon.org/sponsor/

First, please ensure you have cookies turned on. Visit this page for more details.

If you are still having problems, you can complete a support ticket or call us on0845 122 0501 (Calls charged at 5p per minute) for more assistance.

Please ensure you have chosen a password which is memorable, but not easy to guess. We suggest you make it at least 6 characters long, and include at least 1 number to make it more difficult to guess. Please do not use words such as "password" or your own name, as these can be easily guessed and includes at least one letter and one number e.g.

You should also check that you have not used any punctuation such as & or , in any field other than your e-mail address.

Log in using your current password then click on ’My Garden’, then on ’Change my Password’,.

You need to enter your current password then your new password twice, then click on ’Change’.

If you are a family member or friend of someone that our Admin Department have created a memorial for and you would like to take control of their memorial then click on Contact Us or send us a message through the ’Techincal Support’ link on the right hand side of your garden.

How do I change my name or other details in my "Garden"?

After logging in, go to your garden then select account options and then update my details in the right hand menu box.

How do I add a memorial to my garden?

Go to the memorial site you want to add to your garden.

On the right hand side, in the memorial menu you will see a heading Your Options.

Choose a relation from the drop down menu.

Go to "My Garden" (at the top of the page below the GoneTooSoon logo)

Click into the memorial site you want to remove from Related Memorials.

At the side in the Memorial Menu go to Your Options and underneath is a box asking you what relative you are. Select No Relation and click save.

Choose NO RELATION (at the top)

Ensure there is no tick in the "Add to Garden" box

Click "Save"

This will remove the site from related memorials.

Go to the Memorial  you created (this is not the same as your Garden) and in the side box there should be an Edit Memorial link, click on this to show further options.

If this link is NOT visible, this is because you are either not logged in or you are logged in with a different email address to the one that created the memorial.

Log in, click on ’My Garden’, choose the desired memorial. Then click on ’Edit Memorial Details’ and then on ’Edit Photos’. Next to the photo you want to use as the main picture click on the default link.

All photos must be in jpeg format and no larger than 3mb.

We recommend that you use an image editing program to resize the images to 15cm x 10cm with 72dpi (dots per inch)

You must be the creator of a memorial. Visit the site, select ’Memorial Options, then on the next screen look at the menu for an option marked "Lock Photo Gallery". Select this and follow the instructions on screen.

I'm having problems lighting a candle/leaving a tribute

Please ensure that you complete every field and don’t leave any fields blank.

Do not use any punctuation like & or – or, unless it is in the main text of your message.

Log in using your password, click on ’My Garden’, choose the desired memorial. Then click on ’Edit Memorial Details’ and then on ’Choose Theme’. Choose from the selection of templates and then Click on ’Change’.

At the top of each site there is a link to the site "Creator", click on this and then click "Send xxx a Message" (in the right hand menu).

Log in, click on ’My Garden’, choose the desired memorial. Then click on ’Edit Memorial Details’ and then on ’Delete Memorial’ and then Click on ’Yes’.

Music on GoneTooSoon

Log in then click on ’My Garden’, choose the desired memorial. Then click on ’Edit Memorial Details’, then ’Edit Music’ and then ’Upload New Music’.

Up to 3 pieces of music may be added per memorial as an mp3 file. GoneTooSoon Sponsors may add up to 10 mp3 music files to memorials they have created. mp3 files must not have DRM (Digital Rights Management) copy protection. mp3 files with this protection will not work on the site (sorry this is out of our control). As of April 2009 most mp3 files bought through iTunes have DRM. If in doubt about whether your file has this copy protection, please contact the website or company you bought the mp3 from and ask.

If the mp3 file has been successfully uploaded, it will then be ’queued’ for up to 60 minutes while we process the file, before it can be played.

In order to hear music on GoneTooSoon you must have the latest version of Adobe’s flash player installed. This can be downloaded free from www.adobe.com/flashplayer.

The music on the site keeps stopping and starting

This is probably due to the speed of your internet connection which causes a delay in the music being uploaded. If you keep the music running it will eventually play continuously.

Open a support ticket here: http://www.gonetoosoon.org/help/support/