What is GoneTooSoon?
With GoneTooSoon you can create an everlasting tribute to someone close to you whom you have lost. A memorial website is probably the best way to celebrate the life of a loved one who has passed away. We provide an easy-to-use free service that allows you to create and maintain a memorial website where family and friends can pay their tributes, thereby keeping the loved one's memory alive.
Many people find by setting up a memorial website they bring tremendous comfort to themselves and others left behind, it's a convenient way that others can pay an everlasting tribute and offer their condolences from anywhere at any time.
Some people find it too painful to set up a site so soon after the passing of their loved one. With GoneTooSoon you can create you site any time; anniversaries or birthdays are often a key time some people choose.
Don't think it's not your place to set up a site. You would not be encroaching on other family members' territory. Our experience has shown that an early site offers the greatest comfort; it's usually too difficult for close family members to create the site and when someone has gone to the trouble to do so it's a great mark of respect that is often greatly appreciated.
Often close friends set up the site and later pass on the upkeep or passwords to someone who was not able to deal with it at the time. The earlier you set up the site, the more response it will have. People are eager to leave messages of condolence as soon as someone has passed away, and it's a comforting feeling to those left behind knowing so many people took time to care. You should tell as many people as you can about the site.
GoneTooSoon is free and easy to use. It doesn't matter when your friend, family member or loved one passed away you can set a site up any time. You can add to it when you're ready and we can help you every step of the way if you encounter any problems.
What does it cost?
Creating a lasting on-line memorial with GoneTooSoon is free.
Create a unique address for memorial site
Tell their life story / their legacy
Light a candle in their memory
Create a personalised photo album with slide show
Upload audio clips featuring your loved one
Easy to use step by step software will guide you through the creation of your website, allowing you to fully customise the design and layout of your site.
How can I make a contribution to help GoneTooSoon
As we do not make a charge for creating a site on GoneTooSoon we rely on donations and the generosity of our volunteers giving us their time for free to enable us to keep the website running.
One of the most popular ways of making a donation towards the running costs of GoneTooSoon is to become a GoneTooSoon Sponsor or to buy GoneTooSoon Credits.
Should you wish to make a one-off donation towards the costs of running and improving GoneTooSoon, you may send a cheque, postal order or international money order made payable to GoneTooSoon and post it to:
APN House
Temple Crescent
Leeds
LS11 8BP
If you think you can assist us in any other way or have suggestions for improving the site please use the same contact details as above.
What is a GoneTooSoon Sponsor?
GoneTooSoon relies on the donations of members to cover its operating costs. Many of our members regularly help support GoneTooSoon, either by purchasing GoneTooSoon Credits to leave memorial gifts, or through the occasional donation. Becoming a GoneTooSoon Sponsor means that you can help with our costs by making a regular donation of £3 every month.
To say thank you to all those who beomce a GoneTooSoon Sponsor, we'll give you a few extra site benefits that include:
To find out more about becoming a GoneTooSoon Sponsor and to see the different ways you can pay, please visit www.gonetoosoon.org/sponsor/
.Why are GoneTooSoon asking me for personal information when I register?
Your personal details other than your name, will remain private and will not be visible to other users of the site.
This information is required in order to keep the site secure, and to prevent any abuse of the site, and creation of fictitious sites.
Your personal and contact information will not be passed on to any third parties or marketing companies. Your information will only be passed to the appropriate authorities when we are required by law to do so.
I've forgotten my password
We can send you a reminder of your password from the Password Recovery page.
I can't log in
First, please ensure you have cookies turned on. Visit this page for more details.
If you are still having problems, you can complete a support ticket or call us on 09067 550 999 (Calls cost 77p/minute) for more assistance.
The system won’t accept my password when creating a new site
Please ensure you have chosen a password which is memorable, but not easy to guess. We suggest you make it at least 6 characters long, and include at least 1 number to make it more difficult to guess. Please do not use words such as "password" or your own name, as these can be easily guessed. long, and includes at least one letter and one number e.g.
If you have done this but still cannot move forward then check that you have completed all the fields on that page not left any fields blank.
You should also check that you have not used any punctuation such as & or , in any field other than your e-mail address.
Punctuation can be used as normal within the text of any Eulogy, Message or Candle.
How can I change my password?
Log in using your current password then click on ’My Garden’, then on ’Change my Password’,.
You need to enter your current password then your new password twice, then click on ’Change’.
How can I obtain a password for a site created by Admin?
If you are a family member or friend of someone that our Admin Department have created a site for and you would like a password to access their site then click on Contact Us or send us a message through the ’Techincal Support’ link on the right hand side of your garden.
How do I change my name or other details in my "Garden"?
After logging in, click on update my details in the right hand menu box.
How do I bookmark a memorial?
Go to the memorial site you want to add to your bookmarks.
On the right hand side, in the memorial menu you will see a heading Your Options.
Tick the bookmark box and the site will then appear in your garden.
If the memorial is a relative of yours (and the site will know this if you have selected you are a relative (mum , sister etc) then you wont have a bookmark box to tick because the site is already in your garden as a relative.
Go to "My Garden" (at the top of the page below the GoneTooSoon logo)
Click into the memorial site you want to remove from Related Memorials.
At the side in the Memorial Menu go to Your Options and underneath is a box asking you what relative you are.
Choose NO RELATIVE (at the top)
Ensure there is no tick in the "Add to Garden" box
Click "Save"
This will remove the site from related memorials.
How do I edit a memorial I've created?
Go to the Memorial site you created (this is not the same as your Garden) and in the side box there should be an Edit Memorial link, click on this to show further options.
If this link is NOT visible, this is because you are either not logged in or you are logged in with a different email address to the one that created the memorial.
If this is the case, you will need to recover your account (by logging out first if you are logged in) and then clicking on the recover account links on the main front page. And type in the email address that created the memorial.
If you have created a new account since the launch, then any memorials made on the old site will not be copied across, you need to recover your account from the old site.
How can I change the main photo on my site?
Log in using your password, click on ’My Garden’, choose the desired memorial. Then click on ’Edit Memorial Details’ and then on ’Edit Photos’. Next to the photo you want to use as the main picture click on the default link.
I'm having problems uploading photos
All photos must be in jpeg format and no larger than 3mb files.
We recommend that you use an image editing program to resize the images to 15cm x 10cm with 72dpi (dots per inch)
How can I stop other people uploading photos onto my site?
You must be the creator of a memorial. Visit the site, select ’Edit Memorial Details’, then on the next screen look at the menu for an option marked "Lock Photo Gallery". Select this and follow the instructions on screen.
I'm having problems lighting a candle/leaving a tribute
Please ensure that you complete every field and don’t leave any fields blank.
Do not use any punctuation like & or – or, unless it is in the main text of your message.
How do I change the template on my site?
Log in using your password, click on ’My Garden’, choose the desired memorial. Then click on ’Edit Memorial Details’ and then on ’Choose Theme’.
Choose from the selection of templates and then Click on ’Change’.
How can I contact the person who created each site?
At the top of each site there is a link to the site "Creator", click on this and then click "Send xxx a Message" (in the right hand menu).
How can I remove my site?
Log in using your password, click on ’My Garden’, choose the desired memorial.
Then click on ’Edit Memorial Details’ and then on ’Delete Memorial’ and then Click on ’Yes’.
This process cannot be reversed and you will need to create a brand new site if required again.
How do I upload music onto my site?
Log in using your password then click on ’My Garden’, choose the desired memorial. Then click on ’Edit Memorial Details’, then ’Edit Music’ and then ’Upload New Music’.
Only one piece of music may be added per memorial as an mp3 file. GoneTooSoon Sponsors may add up to 10 mp3 music files to memorials they have created. mp3 files must not have DRM (Digital Rights Management) copy protection. mp3 files with this protection will not work on the site (sorry this is out of our control). As of April 2009 most mp3 files bought through iTunes have DRM. If in doubt about whether your file has this copy protection, please contact the website or company you bought the mp3 from and ask.
The music I uploaded isn’t playing
If the mp3 file has been successfully uploaded, it will then be ’queued’ for up to 60 minutes while we process the file, before it can be played.
In order to hear music on GoneTooSoon you must have the latest version of Adobe’s flash player installed. This can be downloaded free from www.adobe.com/flashplayer.
The music on the site keeps stopping and starting
This is probably due to the speed of your internet connection which causes a delay in the music being uploaded. If you keep the music running it will eventually play continuously.
Why have we launched a new GoneTooSoon Site?
Why are user names and passwords now used?
How can I get help with using the new site?
What is a Memorial Garden?
What is Day of Remembrance?
Why do we have a Community page?
What are gifts and where does the money go?
