Frequently Asked Questions
Please click on an option:
- What is Gone Too Soon?
- How much does it cost?
- How can I make a contribution to help GoneTooSoon
- Why are GoneTooSoon asking me for personal information?
- How do I access my account from the previous version of the site?
- I can't login
- I’ve forgotten my password
- The system won’t accept my password when creating a new site
- How can I change my password?
- How can I obtain a password for a site created by Admin?
- How do I upload music onto my site?
- The music I uploaded isn’t playing
- The music on the site keeps stopping and starting
- How can I change the main photo on my site?
- I’m having problems uploading photos?
- I’m having problems lighting a candle/leaving a tribute
- How do I change the template on my site?
- How can I contact the person who created each site?
- How can I remove my site?
- What Internet browser program should I use?
- How do I access GoneTooSoon if I am using an Apple Mac computer?
What is Gone Too Soon?
A memorial website is probably the best way to celebrate the life of a loved one who has passed away. With GoneTooSoon you can create an everlasting tribute to someone close to you whom you have lost. We provide an easy-to-use free service that allows you to create and maintain a memorial website where family and friends can pay their tributes, thereby keeping the loved one's memory alive.
Many people find by setting up a memorial website they bring tremendous comfort to themselves and others left behind, it's a convenient way that others can pay an everlasting tribute and offer their condolences from anywhere at any time.
Some people find it too painful to set up a site so soon after the passing of their loved one. With GoneTooSoon you can create you site any time; anniversaries or birthdays are often a key time some people choose.
Don't think it's not your place to set up a site. You would not be encroaching on other family members' territory. Our experience has shown that an early site offers the greatest comfort; it's usually too difficult for close family members to create the site and when someone has gone to the trouble to do so it's a great mark of respect that is often greatly appreciated.
Often close friends set up the site and later pass on the upkeep or passwords to someone who was not able to deal with it at the time. The earlier you set up the site, the more response it will have. People are eager to leave messages of condolence as soon as someone has passed away, and it's a comforting feeling to those left behind knowing so many people took time to care. You should tell as many people as you can about the site.
GoneTooSoon is free and easy to use. It doesn't matter when your friend, family member or loved one passed away you can set a site up any time. You can add to it when you're ready and we can help you every step of the way if you encounter any problems.
What does it cost?
Creating a lasting on-line memorial with GoneTooSoon is free.
Create a unique address for memorial site
Tell their life story / their legacy
Light a candle in their memory
Create a personalised photo album with slide show
Upload audio and video clips featuring your loved one
Easy to use step by step software will guide you through the creation of your website, allowing you to fully customise the design and layout of your site.
How can I make a contribution to help GoneTooSoon
As we do not make a charge for creating a site on GoneTooSoon we rely on donations and the generosity of our volunteers giving us their time for free to enable us to keep the website running.
Should you wish to make a donation towards the costs of running and improving GoneTooSoon, please send us a cheque made payable to GoneTooSoon and post it to:
APN House
Temple Crescent
Leeds
LS11 8BP
Or click on Contact Us.
If you think you can assist us in any other way or have suggestions for improving the site please use the same contact details as above.
Why are GoneTooSoon asking me for personal information when I register?
Your personal details other than your name, will remain private and will not be visible to other users of the site.
This information is required in order to keep the site secure, and to prevent any abuse of the site, and creation of fictitious sites.
Your personal and contact information will not be passed on to any third parties or marketing companies.
How do I access my account from the previous version of the site?
Click on ’Login’ then on ’Forgotten Password’, but do NOT enter your email address here. Instead at the bottom of the page click on the account recovery ’here’ link, then type in your email address and click ’Recover’.
I can't login
If you cannot login and have typed in the correct details, you may need to enable cookies. Click here for instructions on how to do this.
I’ve forgotten my password
Click on the forgotten password link and follow the instructions.
The system won’t accept my password when creating a new site
Please ensure you have chosen a password which is a minimum of 8 characters long, and includes at least one letter and one number e.g.
1234567a or password1
If you have done this but still cannot move forward then check that you have completed all the fields on that page not left any fields blank.
You should also check that you have not used any punctuation such as & or , in any field other than your e-mail address.
Punctuation can be used as normal within the text of any Eulogy, Message or Candle.
How can I change my password?
Log in using your current password then click on ’My Garden’, then on ’Change my Password’,.
You need to enter your current password then your new password twice then click on ’Change’.
How can I obtain a password for a site created by Admin?
If you are a family member or friend of someone that our Admin Department have created a site for and you would like a password to access their site then click on Contact Us.
How do I upload music onto my site?
Log in using your password then click on ’My Garden’, choose the desired memorial.
Then click on ’Edit Memorial Details’, then ’Edit Music’
and then ’Upload New Music’
The music I uploaded isn’t playing
Once you have uploaded music, there will be a short delay while the music is processed by our system.
The music on the site keeps stopping and starting
This is probably due to the speed of your internet connection which causes a delay in the music being uploaded. If you keep the music running it will eventually play continuously.
How can I change the main photo on my site?
Log in using your password, click on ’My Garden’, choose the desired memorial. Then click on ’Edit Memorial Details’ and then on ’Edit Photos’. Next to the photo you want to use as the main picture click on the default link.
I’m having problems uploading photos
All photos must be in jpeg format and no larger than 3mb files.
We recommend that you use an image editing program to resize the images to 15cm x 10cm with 72dpi (dots per inch)
How can I stop other people uploading photos onto my site?
This is currently not supported.
I’m having problems lighting a candle/leaving a tribute
Please ensure that you complete every field and don’t leave any fields blank.
Do not use any punctuation like & or – or, unless it is in the main text of your message.
If you are still having problems click on ’Contact us’ and we will try to resolve your issue.
How do I change the template on my site?
Log in using your password, click on ’My Garden’, choose the desired memorial. Then click on ’Edit Memorial Details’ and then on ’Choose Theme’.
Choose from the selection of templates and then Click on ’Change’.
How can I contact the person who created each site?
At the top of each site there is a link to the site ’Creator’, click on this and then click on ’Send a Message’.
How can I remove my site?
Log in using your password, click on ’My Garden’, choose the desired memorial.
Then click on ’Edit Memorial Details’ and then on ’Delete Memorial’ and then Click on ’Yes’.
This process cannot be reversed and you will need to create a brand new site if required again.
What Internet browser program should I use?
We recommend that you use Mozilla Firefox, however other internet browser programmes can be used.
How do I access GoneTooSoon if I am using an Apple Mac computer?
When using an Apple Mac to view our site, we recommend using Mozilla Firefox as your internet browser.
